Service requests
Centralise requests and notifications from users, external applications and channels enabled for each project.
SOLUTIONS / hidem PLATFORM
OPERATIONS MANAGEMENT SOFTWARE
One platform to coordinate services, tasks and incidents.
The hidem Platform brings service requests, planning, execution and supervision together. It adapts to each organisation’s processes and different types of facilities.
CONNECTED INPUTS AND PROCESSES
Web and requests
Incidents
Planning
Sensors and integrations
Plataforma hidemManagement and traceabilityAssignment
Execution
Validation
Supervision
01 / CAPABILITIES
Connected operations, from start to finish.
Every service has its own requirements. The platform therefore supports different operational workflows, with tracking and records to help supervisors.
Scheduled tasks
Organise recurring actions and assign work to the responsible teams.
Incident management
Record incidents, identify their status and document progress through to resolution.
Flexible assignment
Distribute tasks through lists or visual interfaces, depending on the workflow and device.
Validation and control
Configure review and validation checkpoints before or after tasks, when required by the service.
Data for supervision
Access operational data, statuses and records to identify needs and opportunities for improvement.
02 / DIFFERENT WORKFLOWS
Not every service follows the same workflow.
The platform does not impose a single workflow. It supports requests, incidents and scheduled work according to how each site operates.
Intake→Assignment→Action→Closure
For example, service requests submitted through a website or by authorised staff.
Detection→Recording→Tracking→Resolution
Track faults and corrective actions with information available to supervisors.
Planning→Assignment→Execution→Validation
Organise recurring tasks and verify work completed.
Illustrative diagrams: steps, permissions and validations are configured to suit each project.
03 / APPLICATIONS
One technology. Different environments.
Hospital projects are one application, not a limitation of the platform.
Hospitals and healthcare facilities
Coordinate requests and work, assign actions and configure validations in demanding service environments.
Corporate buildings and offices
Organise internal requests, incidents and tasks related to general services and maintenance.
Public authorities and facilities
Record and track actions across sites, managers and service providers.
Service companies
Tools to coordinate teams, record completed work and simplify supervision of delivered services.
04 / CUSTOMISATION AND INTEGRATION
Technology adapts to the service.
The hidem Platform connects requests and information from different sources, integrates with organisational processes and works on phones or tablets.
Where projects require it, specific rules, permissions and validations can be defined. The scope of each integration or development is agreed during implementation.
Multiple input sourcesWeb, manual notifications, sensors or connected systems.
Mobile devices and tabletsDesigned for on-site operations.
Configurable workflowsRoles, assignments and validations tailored to operations.
System evolutionScope to explore improvements and developments based on project needs.
DISCOVER THE hidem PLATFORM
Let's see how it fits your operations.
We will show you the platform and discuss the processes, services and facilities you need to manage.
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