hidem / FACILITY MANAGEMENT

Practical ideas for better service management.

A space to share experience and methods in Facility Management, quality control, digitalisation and contract supervision. Specialist articles will be published after technical review.

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01 / KNOWLEDGE CENTRE

Inspection guides

How to design a methodology

Evaluation criteria, evidence, frequency and results monitoring.

Contract KPIs

Measure what matters

How to define verifiable KPIs to compare delivery with service objectives.

Digitalising operations

Choosing and implementing technology

What to assess before selecting and configuring software and supporting teams.

Quality surveys

From feedback to improvement

How to interpret feedback, identify deviations and follow up actions.

Hours banks

Control and traceability

Calculation criteria, data sources and validation of contracted and worked hours.

Process improvement

Operational optimisation

Identify bottlenecks, document workflows and measure the impact of actions.

Working-version information. Specific services, modules and claims will be checked before final publication.

Tell us what you need.

From a specific need to a comprehensive project, we can help identify the right approach without requiring you to buy a technology solution.